Terms and Conditions

1. Services

We provide professional resume and career branding services tailored to your needs. Deliverables, timelines, and inclusions are confirmed in writing before work begins. Any additional services requested after commencement may incur further fees.

2. Client Responsibilities

You agree to:

• Provide accurate and complete information about your career history.
• Respond to information requests within agreed timeframes.
• Review drafts promptly and supply feedback required to finalise your documents.
• Notify us of any errors or concerns within seven days of receiving final documents so we can address them.

3. Payment Terms

Fees are payable upfront unless otherwise agreed in writing. We accept payment by secure online methods. Work will not commence until payment is received. All prices include GST where applicable.

4. Revisions

We provide revisions within the scope of the selected service package to ensure your satisfaction. Revision requests must relate to the original project brief and be submitted within 14 days of delivery of the first draft.

5. Cancellation and Refunds

If you choose to cancel before work has commenced, a refund may be issued minus any administrative fees incurred. Once writing or consultation has begun, refunds are not available because the service involves significant professional time and intellectual property.

6. Intellectual Property

Upon full payment you are granted a licence to use the documents we create for your personal career advancement. Drafts, templates, and working files remain the intellectual property of ATS Resume and may not be resold or distributed commercially.

7. Limitation of Liability

We strive to deliver high-quality materials that improve your job search prospects. However, we cannot guarantee employment outcomes, interviews, or salary increases. To the maximum extent permitted by law, our liability is limited to re-performing the services or refunding fees paid.

8. Confidentiality

We treat your personal information and documents with strict confidentiality and in accordance with our Privacy Policy. We may anonymise data for business analytics or marketing testimonials with your permission.

9. Force Majeure

We are not responsible for delays or inability to deliver services due to events outside our reasonable control, such as natural disasters, power outages, or technology failures. We will communicate promptly and work with you to reschedule where possible.

10. Governing Law

These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes will be handled in the courts or tribunals of that jurisdiction.

11. Contact

If you have questions about these Terms, please reach out to us at info@atsresume.com.au or contact us via our enquiry form.